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clayworld
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PostSubject: Video Card Error Message   Wed Sep 05, 2012 6:50 pm

I'm getting an error when I try to play the game. I have a very good video card. Even though we had to change out the hard drive, it's the same card.

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LoCatus
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PostSubject: Re: Video Card Error Message   Wed Sep 05, 2012 8:24 pm

Only thought I have is IF you know your card is supported, doublechek that you have the latest and greatest drivers installed (From the card manufacturer's site. NOT Winblows update)

BTW, which card do you have?
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EuphorialQueen
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PostSubject: Re: Video Card Error Message   Wed Sep 05, 2012 8:28 pm

Winblows? You got that right.

Clay - I am sure LoCat will be way more helpful than any of the helpless desk people.
There is a new EA Help Center at http://answers.ea.com/ and I did a Google for
'Sims 3 no supported graphics card detected'. Not much help there either.
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clayworld
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PostSubject: Re: Video Card Error Message   Wed Sep 05, 2012 11:33 pm

It's a Radeon HD 7xxx Series PCIe. It worked with the sims 3 beautifully before. I think I do need a driver update, or it might not be connected properly.

ETA: So I went to the Radeon driver site, downloaded something that automatically detects the video card and downloads the drivers. We'll see how it works, looks like it will be a while downloading.
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LoCatus
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PostSubject: Re: Video Card Error Message   Thu Sep 06, 2012 12:03 am

Hard drive replaced 'eh?

Nice Card.
If the driver update doesn't get it sorted, First power down and check that it's seated properly in it's slot.
Then, doublecheck that the "extra" power cable(s) (PCI-E) are properly connected. That is if it has the plugs. I've seen a Saphire made 7x series that for some strange reason doesn't have any.

Most have two six pin plugs on the rear or top edge of the card.

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LoCatus
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PostSubject: Re: Video Card Error Message   Thu Sep 06, 2012 12:16 am

In case you are unfamiliar with this, heres a quick pick showing these power cables connected to the back end of my Radeon HD 5870. Gives ya a little idea of what to look for. And yes, I have forgotten to reconnect them once or twice in the past. ROFL DOH!



Yea, my 5870 is a huge power hungry little beast. ROFL!
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clayworld
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PostSubject: Re: Video Card Error Message   Thu Sep 06, 2012 8:34 am

Thanks for the help. It needed updated drivers, that's all. The AMD site has a great little program that identifies the video card and installs the drivers automatically. I was able to open and run the game. I've got tons of installing to do before my copy of supernatural arrives. I may be moving though, and I might be without internet temporarily.
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PostSubject: Re: Video Card Error Message   Thu Sep 06, 2012 9:53 am

thumbs up Good to hear it was an easy fix.
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