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daisylee
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PostSubject: Cannot Get the Game to Start Now   Thu Sep 11, 2014 6:05 pm


Just posted this at Sims VIP. Any ideas will be appreciated. I am not a happy camper now.  VikgAxMad

- - - - -

I have played over 60 hours per Origin and was fine. Played for hours last night and was fine. Did some lot building and moving. Renamed some lots. Played.

I cannot even get the game to start now. I have done:
removed the tray
deleted the thumbnails
taken out the 2 mods I have that were working
repaired the game in Origin

Managed to get to the hood screen once.
Did cleaning on my computer.

Now cannot even get to the hood screen again. The movement at the plumbob stops then the game crashes to the desktop. Had it a few times before but second tries worked. Now have tried multiple tries and can get nowhere.

Any help will be appreciated
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PostSubject: Re: Cannot Get the Game to Start Now   Thu Sep 11, 2014 6:16 pm

Daisy,

Have you tried selecting the Play button under My Games in Origin?
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daisylee
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PostSubject: Re: Cannot Get the Game to Start Now   Thu Sep 11, 2014 6:27 pm

I did and it still did not work.   Crying or Very sad

The emoticons have changed. Suspect

Will try one more time.
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daisylee
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PostSubject: Re: Cannot Get the Game to Start Now   Thu Sep 11, 2014 6:42 pm

Got it to open now. Will see if a fluke or not. Smile

Fingers crossed.
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daisylee
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PostSubject: Re: Cannot Get the Game to Start Now   Thu Sep 11, 2014 7:12 pm

VikgAxMad VikgAxMad VikgAxMad

I can't get past the hood screen again, 2 times.

This is NOT fun.
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PostSubject: Re: Cannot Get the Game to Start Now   Thu Sep 11, 2014 8:49 pm

Try the old rename folder trick to start a fresh game.
Go to C:\Users\Computer Name\Documents\Electronic Arts\The Sims 4
Rename to The Sims 4.old
Start a new game either via the desktop shortcut or Origin.
You will need to redo your settings and restart the game after changing graphics and such.
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daisylee
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PostSubject: Re: Cannot Get the Game to Start Now   Thu Sep 11, 2014 11:08 pm

I did that once but will try again. Grrrrr, I never had these problems with 1,2 or 3.

pale
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 12:10 am

Just tried the rename and generate a new game trick and it did not work.  I may try a reinstall but have no idea what folders would need to be moved to the new game. Am too irritated to try it now.

Crying or Very sad
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daisylee
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 12:32 am

YAY, found something on the official site and did a clean reboot and am in for now at least. Smile
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 12:36 am

Happy hallelujah!
banana
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 2:43 am

Will see if I can get in next time or not. I sure hope I do not have to do this each time I want to play. Now I have the bug that bills cannot be paid. I see it has been reported. I almost do not want to play again until this is fixed.
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 12:49 pm

Same / similar issue that started with my Internet being unavailable.
Do you perchance have a link to solution?
No time to give details as work was delayed so making up for lost time.
Will post more later to maybe help someone else.
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 3:51 pm

Someone had a link to this from EA.

- - -

Running a Clean Boot on your PC or Mac is a troubleshooting process designed to help fix problems that may be pop-up when installing, launching, or accessing online game content. The Clean Boot process disables many background tasks that may be causing interference.

To run a Clean Boot on your PC:
Please note, there may be slight variations in the process depending on the operating system version that you are running:
1. Press and hold the 'Windows' Key followed by the 'R' key to open up a prompt window.
2. In the prompt window, type 'msconfig.'
3. When you have finished typing, click OK. At this point, you should now see the multi-tabbed System Configuration dialog box.
4. Click on the 'General' tab
5. Choose the 'Selective startup' option
6. Uncheck the 'Load startup items' box.
7. Open the 'Services' tab.
8. Check the 'Hide all Microsoft services' option at the bottom of the tab.
9. Click the 'Disable all' button.
10. When prompted, restart your computer.
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 4:40 pm

Got the game back. The root cause appears to have been related to the fact my internet service was not available.
Seems you can play off line but I was unable to actually start the game without an internet connection.
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 5:28 pm

Interesting. I also read that if the game does not start to make Origin offline. I am glad you are up and running again. I am almost scared to see if I can get in again. eeek
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 7:58 pm

EuphorialQueen wrote:
Got the game back. The root cause appears to have been related to the fact my internet service was not available.
Seems you can play off line but I was unable to actually start the game without an internet connection.

If you can't start the game offline how do you play it offline??

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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 8:00 pm

Start game then go in off line mode I guess.
I think they downplayed that part just to get a lot more people interested in buying the game.
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PostSubject: Re: Cannot Get the Game to Start Now   Fri Sep 12, 2014 8:32 pm

Yep, I think people were told they only needed the internet to install it and then would not need it later.

My sims can't pay their bills at the mailbox or on the computer or phone, so I am at a standstill again. Mad
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PostSubject: Re: Cannot Get the Game to Start Now   Sat Sep 13, 2014 6:02 am

daisylee wrote:
Yep, I think people were told they only needed the internet to install it and then would not need it later.
The Sims FAQ
Q.
Does The Sims 4 require an Origin™️ client to play?
A. Yes. You will need an Origin™️ account to install and register The Sims 4. Once installed, you don't need to be online to play.
Q. Is a persistent online connection required to play The Sims 4?
A. An internet connection is required to activate the game for the first time. However after that, a persistent online connection is not required to play The Sims 4.
daisylee wrote:
My Sims can't pay their bills at the mailbox or on the computer or phone, so I am at a standstill again. Mad
Try this for the bills:
http://sims4.crinrict.com/en/2014/09/bills-stuck-in-inventory/
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PostSubject: Re: Cannot Get the Game to Start Now   Sat Sep 13, 2014 10:17 am

EuphorialQueen wrote:
Start game then go in off line mode I guess.
I think they downplayed that part just to get a lot more people interested in buying the game.

That is really misleading. I would think you'd be able to have to option to  go in offline mode in Origin without connecting to the internet first.  

Found this comment at the bottom of this Tutorial-How to play the Sims 4 offline @ The Sims Community
Quote :
You can log in into Origin without internet connection too, just type in your password and you’re ready to go

Haven't tested it yet. I'll be really upset if I can't get in this game when I am without internet connection.

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PostSubject: Re: Cannot Get the Game to Start Now   Sat Sep 13, 2014 10:23 am

Buttonsginger wrote:
Found this comment at the bottom of this Tutorial-How to play the Sims 4 offline @ The Sims Community
Quote :
You can log in into Origin without internet connection too, just type in your password and you’re ready to go
Haven't tested it yet. I'll be really upset if I can't get in this game when I am without internet connection.
I hope mine was an isolated incident. And I was able to log into Origin with my password.
But no matter what I did a warning popped up.
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PostSubject: Re: Cannot Get the Game to Start Now   Sat Sep 13, 2014 10:28 am

Oh, I doubt it was an isolated event. Suspect Mad

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PostSubject: Re: Cannot Get the Game to Start Now   Sat Sep 13, 2014 7:57 pm

Started new thread.
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PostSubject: Re: Cannot Get the Game to Start Now   Sun Sep 14, 2014 9:24 am

YAY! I am up and running again as moved Burke's teen girlfriend in and she was able to pay the bills on her phone. thumbs up
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PostSubject: Re: Cannot Get the Game to Start Now   Sun Sep 14, 2014 9:42 am

daisylee wrote:
YAY! I am up and running again as moved Burke's teen girlfriend in and she was able to pay the bills on her phone. thumbs up
applause  That is great news! I am glad that worked. In future (maybe you did this anyway) use 'Pay Bills' over 'Get Mail' action at the mailbox. If you do not have funds to pay just leave them in the mailbox. I have been doing this from the beginning. Not saying it is a cure though.
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